Política de reembolso

Return & Refund Policy — The Rookie 44

Thank you for shopping with The Rookie 44. We want you to love your purchase, and if something isn’t right, we’re here to help.


1. Standard Returns

You have 30 days from the date you receive your item to request a return.

To qualify for a standard return, your item must be:

  • Unused and unworn

  • In its original condition

  • With all tags attached

  • In the original packaging

To start a return, email us at support@therookie44.com with your order number and proof of purchase.


2. Right of Withdrawal for EU Customers (14‑Day Cooling‑Off Period)

If your order is shipped to the European Union, you are entitled to a 14‑day cooling‑off period. During this time, you may cancel or return your order for any reason—no explanation needed.

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Return & Refund Policy — The Rookie 44

Thank you for shopping with The Rookie 44. Your satisfaction matters to us, and we’re committed to making your return experience simple and stress‑free.


1. Standard Returns

You have 30 days from the date your item is delivered to request a return.

To qualify, your item must be:

  • Unused and unworn

  • In its original condition

  • With all tags attached

  • In the original packaging

To begin a return, email support@therookie44.com with your order number and proof of purchase.


2. EU Customers: 14‑Day Cooling‑Off Period

If your order is shipped to the European Union, you are entitled to a 14‑day cooling‑off period. During this time, you may cancel or return your order for any reason—no explanation required.

This period ends 14 days after you (or a designated third party) receive the goods.

To exercise this right, send an unambiguous cancellation request to support@therookie44.com before the 14‑day window closes. Once notified, you must return the goods within 14 days. A full refund, including standard delivery costs, will be issued once the item is received or proof of return shipment is provided.


3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at https://therookie.myhopify.com. We will resolve the issue by providing a free replacement or a full refund.

 

4. Refund Processing

Once your return is received and inspected, we will email you to confirm whether your refund is approved or rejected.

If approved, your refund will be issued automatically to your original payment method within 5–7 business days.


5. Return Shipping Costs

  • For standard returns (change of mind), customers are responsible for return shipping costs. These costs are non‑refundable.